Privacy Policy
This Privacy Policy explains how Sajkin Technologies ("we", "us") collects, uses and protects personal data when you use sajkin.com and our software services. We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. Data we collect
- Customer and staff data: name, phone number, email, business details and login information of bus operators and their staff.
- Passenger data (processed on behalf of operators): passenger name, phone number, journey and booking details entered into the software.
- Payment information: payment status and transaction references. Card, UPI and bank details are handled by our payment gateway partner; we do not store full card or bank credentials.
- Technical data: device, browser and usage logs needed to run and secure the services.
2. How we use data
To provide and support the services, process bookings and payments, send service and ticket messages, prevent fraud, meet legal and tax obligations, and improve our products. We do not sell personal data.
3. Passenger data
For passenger data, the bus operator decides why and how it is used; we process it only on the operator's instructions to provide the services.
4. Sharing
We share data only with service providers who help us run the services (such as cloud hosting, payment gateways and SMS/WhatsApp providers), under confidentiality obligations, or where required by law.
5. Storage and security
Data is stored with reputable cloud providers and protected with access controls and encryption in transit. We keep data only as long as needed for the purposes above or as required by law.
6. Your rights
You may request access to, correction of, or deletion of your personal data, or withdraw consent, by writing to [email protected]. Passengers should contact the bus operator, and we will assist the operator in responding.
7. Cookies
Our website uses only essential cookies needed for it to function. The software may use cookies or local storage to keep you signed in.
8. Grievance officer
SK Basiruddin, Sajkin Technologies, Ward No 12, Kasba Egra, Egra, Purba Medinipur, West Bengal 721429, India. Email: [email protected]. Phone: +91 89062 07008. We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.
9. Changes
We may update this policy; changes will be posted on this page with a new date.